If we need to contact you regarding your order we will require a correct email address that you have regular access to and a valid contact number (see Privacy Policy re our use of customer information).
Once we have contacted you we will keep your order open for another week.
If we have no response from you your order will be cancelled – any money paid will be refunded. Proof of refund will be provided on request.
Our main courier service is Royal Mail 48 hour tracked which is a 2 to 3 day service.
All shipping services are provided by 3rd party companies. Whilst we have done due diligence on selecting a reputable courier, we cannot take responsibility for timeframes or service levels they provide as they are a 3rd party company.
If you experience any issue with a delivery, for example tracking that has not updated for several days, please get in touch by either emailing us at info@topkingstore.co.uk, or using the contact form in the footer and let us know. We will then look into it further for you.
CHRSITMAS PERIOD: We have noticed the past few years that orders placed closer to Christmas Day have been more likely to be delayed by the courier (Royal Mail/DPD) due to capacity issues in their network. Whilst we endeavour to dispatch the order as quickly as possible any delays in transit time are out of our control during this period.
