STEP BY STEP RETURNS PROCESS

Please Fill Out The Form Below

TBS Returns

(Your ‘W/OR’ order number)

PO Box 637

York House

Wetherby Road

York

North Yorkshire

YO26 7NH

  • Tracking numbers are required incase the courier loses the parcel. The items contained inside the parcel are your responsibility until they are confirmed as returned to us. We will not accept responsibility for items sent back to us that are lost in transit.
  • Insurance for a returned order/item is recommended incase the parcel and items within are damaged or lost by the courier on their way back to us.
  • This will allow you to make a claim.
  • The items are your responsibility until they are confirmed as delivered at our returns address.
  • Once an item has been returned to us it can take between 3 to 5 days to clear through the returns procedure.
  • Please note: when a return has been signed for by us (Mosaic) this is not done on the individual parcel you have returned. Deliveries to the returns address are done on bulk by couriers (this can be several tons at a time from a courier company). Individual parcels are then separated and dealt with. This is why the returns process can take between three to five days. So when items are displayed as signed for this means the cage the item was on was signed for, not the individual item itself. Checked in returns are usually processed on Monday of each week (except for national holidays).

RETURNS AFTER DELIVERY

EXCHANGES

PREPARING THE ITEMS FOR RETURN